Workforce Management Software
Built for North American BPOs
Stop forcing generic HRMS tools to fit BPO operations. FrontLine is the only platform with native multi-client, multi-LOB workforce management — built for how contact centres actually work.
Built for BPOs managing 50–2,000 agents across Canada and the US
Active Agents
247
Open Requisitions
12
Avg QA Score
87.4%
In Onboarding
8
Agent Headcount by LOB
QA Score Trend · 8 Weeks
Scheduling
Shifts This Week
42
Coverage Rate
94%
Late
2
Absent
1
Recruiting
Open Requisitions
12
Candidates Active
28
across 5 stages
Hired This Month
7
Onboarding
In Progress
8
Avg 18 days
Jordan W.
Aisha O.
Tyler B.
QA Evaluations
Avg Score (30d)
87.4%
Evals This Month
34
Pending Calibration
2
Training
Learning Paths
6
Avg Completion
89%
Coaching Sessions
12
this month
Knowledge Base
Total Articles
147
Up to Date
94%
SOPs Due Review
3
Client Portal
Active Clients
3
SLA Attainment
98.2%
Reports Sent
9
this month
Skills & Competency
Skills Tracked
24
PIPEDA
CRM Profi.
AHT Mgmt.
Up and running in weeks, not months
Most BPOs are live in 2–4 weeks. No enterprise implementation marathon required.
Map your structure
Connect your clients, define your lines of business, and configure your workforce org in minutes. Import existing agents or start fresh.
Deploy your workforce
Schedule agents across clients and LOBs with complete data isolation. Compliance windows, shift preferences, and real-time attendance — all in one view.
Measure and improve
Run QA evaluations by LOB, track coaching sessions, and deliver client-specific reporting — without building a single spreadsheet.
Sound familiar?
Most BPOs are running workforce ops on a patchwork of spreadsheets, HRMS tools, and manual processes.
One system per client
Your team juggles separate logins, spreadsheets, and tracking systems for each client account. Nothing talks to anything.
Scheduling takes days
Building multi-LOB schedules manually with overlapping agent assignments and compliance windows is a full-time job.
QA is an afterthought
Evaluations live in spreadsheets. Coaching isn't tracked. You have no visibility into quality trends by LOB or client.
Recruiting grinds to a halt
Req approvals, candidate stages, and offer letters tracked across email chains and shared docs. Positions stay open weeks longer than they should.
Clients demand reporting you can't produce
Every client wants their own dashboard. You're manually pulling data into PowerPoints the night before the QBR — every single time.
No visibility into agent skills
You don't know who's certified for which LOB, whose compliance training is expired, or who's ready to be cross-trained. You find out when it's already a problem.
Built for how BPOs actually work
Every piece of data in FrontLine is scoped to three levels: your BPO, your client, and the line of business. No other platform does this natively.
Ready to see it in action?
Explore the interactive demo or lock in your early adopter rate before the 10 spots are gone.