Offboarding

Offboarding request creation + status management

Whether resignation, termination, or end-of-contract, the offboarding starts as a structured request with a clear lifecycle. No more "is this person actually leaving?" ambiguity.

Task orchestration (assignment, completion, blockers)

All offboarding tasks (KT, equipment return, exit interview, payroll, access revoke) routed to the right owners, with status and overdue flagging. The HR partner stops being the human task router.

System access revocation + restoration

All-system access revoke (FrontLine, SSO, telephony, etc.) at the agreed offboarding moment — and a restoration path if the offboarding gets cancelled. No agents still in the system three weeks after they left.

Equipment return tracking + reconciliation

Inventory module integration tracks what was assigned, what's returned, what's still outstanding. Final paycheque hold-back rules trigger automatically when the policy permits.

Exit interview workflow

Configurable exit interview form, delivered to the leaving employee, with response collection and confidentiality controls. Aggregates feed separation analytics — you actually find out why people are leaving.

Voluntary / involuntary / neutral classification

Every separation classified, so regrettable-attrition reporting, finance forecasting, and HR analytics work on the right denominator. Replaces the manual tagging that nobody does consistently.

SLA tracking with warning + breach escalation

Offboarding tasks have target completion windows; warnings fire before breach, escalations fire on breach. The compliance officer stops finding out about a 4-week-old open offboarding during a quarterly review.

Immutable audit + timeline reconstruction

Every state change, every approval, every task completion logged immutably. "Show me the timeline of how this offboarding went" answers itself in two clicks — useful for legal, ops review, and continuous improvement.