Starter
Client Portal
A portal scoped to a single client account showing live headcount, schedule attainment, QA scores, training completion, and SLA metrics. Wave 1 ships read-only with an SLA scorecard; Wave 2 adds interactive features (forecast transparency, headcount commitment, white-label branding, client-driven approvals). Replaces the deck your account team builds the night before every QBR.
What's inside
Read-only client portal (Wave 1)
Live operational data — headcount, QA, training completion — surfaced to the client in a portal scoped exclusively to their account. Nothing leaks across clients; nothing's ever stale because it's pulled from the live data.
AvailableSLA scorecard (Wave 1.5)
Two automated KPIs (schedule adherence, schedule coverage) plus two HR-admin manual slots (QA, CSAT) — clearly labelled — until Wave 2 fills them in automatically. Honest representation of what's measurable today, no smoke and mirrors.
AvailableInteractive client portal (Wave 2)
Clients submit staffing requests, approve schedule changes, rate agent performance (feeding QA), and see forecast transparency. Turns the client portal from a one-way report into a working surface that drives stickiness.
Planned