Early adopter offer — 40% off, locked in forever

Simple, transparent pricing

Be first. Shape the product. Design-partner BPOs get 40% off list price — permanently.

All plans include FrontLine's core multi-client architecture — the only BPO workforce management platform where agents, schedules, QA scores, and reporting are natively scoped to your clients and lines of business. No per-client add-ons. No data isolation workarounds. Pricing scales with seat count, not with the number of clients you manage.

Margin Calculator

Get your year-1 margin lift, payback period, and FTE-back number in 60 seconds. All inputs editable, all math shown — no black boxes.

Year-1 liftPayback monthsFTE recovered

Starter

$15/seat/mo$2540% off

Up to 250 seats · Min. $350/mo

  • All Foundation modules
  • Recruiting & onboarding
  • Workforce scheduling
  • Client portal
  • Email support
  • Canadian data residency
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Most Popular

Growth

$24/seat/mo$4040% off

Up to 5,000 seats · Min. $1,200/mo

  • Everything in Starter
  • QA evaluations & scorecards
  • Training & coaching
  • Knowledge base
  • Skills & competency
  • Priority support
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Enterprise

Custom

Unlimited seats · Min. $50K/yr

  • Everything in Growth
  • All modules included
  • Dedicated CSM
  • Custom SLAs & uptime
  • SSO / SAML
  • Design partner input
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Compare plans, feature by feature

Every module FrontLine ships, mapped to the tier that includes it. Add-on rows are optional paid extensions.

Included Limited Add-on Not included
CapabilityStarterGrowthEnterprise
Employee Lifecycle
Recruiting & Applicant Tracking System (ATS)
Onboarding workflows
Record change requests + HR approvals
Offboarding & exit interviews
Employee private info (PII vault)
Alumni / rehire tracking
Workforce Management
Multi-client / multi-LOB scheduling
Time & attendance
Labour compliance rules
Skills & competency tracking
Skills-based routing
Forecasting & capacity planning
Quality Assurance
Scorecard Builder
Manual call selection & evaluation
QA analytics & trends
QA → Coaching linkage
Calibration sessions
Auto-sampling / targeting rules
Rebuttal / dispute workflow
Bulk evaluation
Client co-scoring (portal)
Performance Hub
AI sentiment & auto-summary
Training, Coaching & Knowledge
Knowledge base (read + author)
Coaching plans (manual)
Training assignments & LMS
Certification tracking
Regulated certifications
Client Portal & Billing
Client portal (read-only)
Interactive client portal
Client billing & invoicing
Operations (Enterprise-only)
Service desk / ticketing
Team chat (internal + customer-facing)
Inventory & asset management
Telephony / CTI integration
Mobile, Reporting & Integrations
Mobile PWA
Pre-built BPO dashboards
Custom report builder
Scheduled report delivery
BI export (Snowflake / BigQuery)
Native integrations catalogLimited
Custom integrations
Security & Identity
SSO providers1Up to 3Unlimited
SAML / OIDC
Row-level security & audit log
Compliance dashboard + DSAR workflow
SOC 2 audit report access
Data residencyNA-CA or NA-USNA-CA and NA-USMulti-region negotiable
Support, SLA & Limits
SupportEmail, best-effortEmail + chat, 48hDedicated CSM, 4h (24/7 P1)
Seat limit2505,000Unlimited
API rate limit1,000/min5,000/min20,000/min
Sandbox / staging env
White-label (custom domain)
10 design-partner spots remaining

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SOC 2 Type II in progress
PIPEDA compliant
Canadian data residency
Made in Canada

Frequently asked questions

Everything BPO ops leaders typically ask before booking a call.

BPO Workforce Platform Pricing — Starter, Growth & Enterprise | FrontLine