Starter
Recruiting
A full contact centre recruiting suite — requisitions, candidate pipeline, employer portal, native assessments, BGC, offer letters, and a referral program — all natively scoped to your clients and lines of business. The recruiting ops queue gives recruiters a single workspace; candidates and employers each get their own portal with the right level of access.
What's inside
Recruiting ops queue (list, action, audit, score history)
The recruiter's daily home base — every action item across every requisition in priority order, with full audit and score history per candidate. You stop juggling tabs across tools and stop losing track of which candidate is at which stage.
Candidate Self-Service Portal
Candidates check application status, upload missing documents, and view or accept their offer without emailing a recruiter. Cuts your inbound "where am I in the process?" volume in half and stops candidates ghosting because they think the application went into a black hole.
Employer portal (company profile, jobs, staffing requests, shortlists)
Your client (the employer) submits staffing requests, sees the shortlist you're building, and approves picks — all in their own portal scoped to their account. Replaces the spreadsheet-and-email loop that breaks down at three clients.
Offer letter generation, e-signature, hire trigger
Generate templated offers, send for e-signature, and the system flips the candidate to "hired" the moment the signature lands — kicking off onboarding automatically. No more chasing wet-ink offers and manually creating the new-hire record.
Mass hiring events, group interview slots, bulk disposition
Run a Saturday hiring blitz with 80 candidates? Schedule group interview slots, bulk-progress the cohort through stages, and dispo everyone in one action. Built for contact centres that hire 50 agents in a sprint, not 2 a quarter.
Native Assessment Engine
Pre-hire assessments — typing, MCQ, situational judgement, ranking, free-text, multi-response — built in with 6 contact centre role templates and adverse-impact monitoring. You stop paying per-test fees to a third-party assessment vendor and stop bolting their iframe into your candidate flow.
Native assessments + background check integration
Assessments and background checks are gates inside the pipeline, not external dependencies. A failed BGC pauses the hire automatically; a passed assessment scores the candidate before a recruiter even opens their file.
Employee referral program
Employees submit referrals, track the candidate's progress against their referral, and see the bonus payout state. You stop running referrals through a Google Form and a spreadsheet that nobody updates after the third payout cycle.
Public recruiting auth (register, login, social identity)
Candidates sign up with email, magic link, or a social identity provider. No "forgot password" tickets, no manual account setup, no candidate dropping off because they hit a clunky signup wall.