Workforce Management Software
Purpose-Built for BPOs

Post requisitions, manage candidates, and track hiring across every client and LOB from one pipeline.

Structured onboarding checklists with automated task assignment, progress tracking, and completion reporting.

The complete HR surface — employee records, leave, probation, disciplinary cases, performance improvement plans, and HR-only private information — kept in one auditable system instead of a parallel HRMS.

Multi-LOB schedule builder with agent availability, compliance windows, and real-time attendance tracking.

Give your clients read-only visibility into their headcount, QA scores, and SLA metrics. No more manual reporting.

Skill taxonomy, proficiency tracking with expiry, gap analysis, and LOB eligibility scoring.

Performance scorecards, gamification, pulse surveys with wellbeing signals, and a preview-mode attrition risk model.

Policy library with attestations, expiry windows, and per-LOB scoping — auditable end-to-end.

Scorecard-based evaluations with calibration workflow, trend analytics, and direct coaching linkage.

Learning paths, module assignments, coaching session tracking, and certification management.

Centralized SOPs, client specs, and compliance docs — searchable and LOB-scoped.

Outcome-based billing, contract-driven rate cards, and a per-client margin dashboard.

Post-interaction CSAT surveys, score aggregation, and integration into the QA + client SLA dashboards.

Unified audit log, PII access monitoring, retention enforcement, and DSAR workflow under PIPEDA and CCPA.

Vendor registry, contracts, pass-through billing, headcount requests, and a read-only vendor portal — with compliance scorecards on top.

AI guidance during the interaction — knowledge surfacing, compliance scripts, sentiment escalation, and wrap-up assist.

Labour cost model, per-LOB margin dashboard, budget vs. actual, and payroll reconciliation.

Internal ticketing for agent IT, HR, and scheduling requests — with SLA tracking.

Internal messaging with channel organisation, supervisor DMs, and pinned resources.

Equipment tracking and asset assignment across agents, LOBs, and client accounts.

Exit interviews, knowledge transfer tasks, alumni tracking, and separation analytics.

Native call interaction records, screen pop, supervisor monitoring, and softphone embed.

Customer-facing chat agent for the public website with handoff to a live BPO agent.

Single routing engine across voice, chat, email, and social — with skills-based and shift-aware assignment.