Starter · Part of Client Portal
Billable hours breakdown with CSV export
Regular, overtime, and stat-holiday hours rolled up by client account and LOB, derived from the same T&A actuals you bill from. CSV export default-on. Your client's AP team and your billing team finally read from the same line.
For the operator
Regular / OT / stat-holiday breakdown table per account + LOB with row totals. CSV export default-on. The client reconciles their invoice against the same numbers your billing team sees — no "can you send me the raw hours behind this line?" email back-and-forth.
Business impact
Invoice reconciliation cycles are one of the quietest margin leaks in BPO operations — disputed billable lines tie up AR for weeks, and the time your finance team spends explaining the bill is time they're not spending on cash management. A shared, default-exportable breakdown of regular + OT + stat-holiday hours puts your billing team and your client's AP team on the same line of the same data, and the disputes that would have eaten the quarter quietly disappear.