Growth · Part of Reporting & Analytics
Executive dashboard
A boardroom business-health view for the CEO, COO, and CFO: revenue, labour cost and margin, a client-health RAG map, top and bottom performers, a workforce pulse, and SLA (Service Level Agreement: a contractual performance target, e.g. answering X% of calls within Y seconds.) exposure. Aggregate-only, no agent identities.
For the operator
A COO opens the executive dashboard, sees three clients flagged amber on SLA and one team trending down on adherence, and never drills past the tile, because the numbers are aggregate, so it's a board-safe view she can screen-share without exposing anyone's personal performance.
Business impact
The people who sign the contracts get one screen that says whether the business is healthy, without waiting on a finance deck. It's aggregate-only by design, so it's safe in front of a board or an investor, and the RAG map turns 'which client is about to churn' into something you see before the QBR, not after.