Single, sequential, parallel, or conditional approval chains attached to a request type, each stage on its own clock, with delegation and escalation built in.
Access requests route through a manager approval before fulfilment: approve, reject, or delegate right on the ticket.
For the operator
When a request needs sign-off, the right approvers are generated from the issue type's policy, each stage timed and escalated if it stalls. Approvers approve, reject, or delegate, and a scanner hands a stuck approval to a fallback so nothing waits forever on someone who's out.
Business impact
Access requests, purchases, and changes get a real, auditable approval trail instead of an email someone forgot to answer. Escalation means approvals don't become the bottleneck they usually are.
