Enterprise · Part of Service Desk
Merge, split & sub-tasks
Break a ticket into sub-tasks, merge duplicates into one, or split a tangled ticket into separate work, with the history preserved.
Duplicate reports merge into one ticket, carrying their comments and history so nothing is lost.
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For the operator
When five people report the same outage, an agent links them as duplicates and a supervisor merges them into one ticket, carrying every comment, attachment, and time entry across. A complex request splits into child tickets that each run their own workflow, and the parent can't close until they do.
Business impact
Duplicate noise collapses into a single source of truth, and big requests get tracked as the separate pieces of work they really are. Irreversible merges are held to supervisors, so the audit trail stays clean.