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Enterprise · Part of Service Desk
Service catalog
A catalog of the services people can request, each mapped to the right request type, workflow, and approvals, so a request starts correctly instead of as free text.
A self-service catalog of pre-defined requests, so employees order what they need instead of describing a problem.
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For the operator
Instead of describing what they need in a text box, a requester picks New laptop or VPN access from the catalog, and the ticket is created with the correct issue type, fields, and approval chain already attached.
Business impact
Requests arrive structured and complete, so agents stop chasing missing details. The catalog also becomes the menu that tells the business what the service desk actually offers.