Enterprise · Part of Inventory
IT service map
A visual map of how assets connect — which apps run on which infrastructure, what depends on what, and where each piece sits — built from typed relationships between configuration items.
IT service map — applications, the infrastructure they run on, and the sites they reach, from typed relationships between configuration items.
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For the operator
A team lead opens the service map to see, at a glance, that the dialer application runs on a specific cloud host serving a specific client's LOB — and can click any logical asset to open it. No more reverse-engineering dependencies from memory during an incident.
Business impact
Institutional knowledge of how the operation is wired, captured once and visible to everyone — instead of walking out the door with a departing engineer.