Ship, deliver, and receive devices with carrier and tracking detail; unreturned, lost, and damaged items are flagged, escalated, and routed to IT and HR automatically.
Exception queue — overdue returns and lost or damaged assets in one worklist, each with assignee, device, and age. Items past twice the overdue threshold auto-create an HR Case.
For the operator
IT opens the exception queue each morning: three overdue returns and one reported-lost laptop, each with the assignee, the device, and how overdue it is — and the lost laptop has already spun up an HR Case without anyone lifting a finger.
Business impact
Equipment in transit and overdue equipment both stay visible instead of disappearing. Loss is documented for insurance and compliance, and escalation happens on a clock rather than on memory.
