Growth · Part of Client Billing
Billing ledger + period lock
Locking a period finalizes its billing ledger in one step: billable hours become priced line items, regular and overtime split, minimum-hours floor applied. The hand-off from operations to invoice.
For the operator
Finance locks a period and the billing ledger finalizes in the same action: billable hours are priced at the contract rate, regular and overtime split, minimum-hours floor applied, written as append-only entries. The lock is blocked while time-and-attendance exceptions are unresolved, so questionable hours never get billed. Corrections are explicit adjustment entries, not edits to history.
Business impact
The gap between what operations recorded and what finance billed is a classic contact centre leak, and it usually lives in a hand-keyed step between the two. Finalizing a priced, append-only ledger at period lock closes that gap: every billed amount traces to the hours and rate behind it, exception-gated so bad hours do not flow through, which makes invoices defensible and removes the reconciliation between the schedule and the invoice.