Growth · Part of Client Billing
Multi-currency billing
Bill clients in their own currency, hold the rate per contract, and account for FX gain and loss when payment settles at a different one. For BPO (Business Process Outsourcing: a firm that runs contact-centre operations on behalf of other brands.)s that operate across borders.
For the operator
Set the currency on a client's billing config and it holds for the life of its open periods; invoices and reports carry it explicitly. When payment lands at a different rate, the platform computes the realized gain or loss so finance does not reconcile FX by hand. Multiple clients in multiple currencies coexist without a single-currency assumption baked into the data.
Business impact
North American BPOs routinely bill across the US and Canadian border and beyond, and a single-currency billing system forces FX handling into spreadsheets where errors compound. Native multi-currency with realized gain-and-loss accounting keeps cross-border books accurate and audit-ready, removes a monthly manual reconciliation, and lets the provider take on clients in any currency without re-platforming billing.