Starter · Part of Onboarding
Background check gate, deferral, manual override
BGC outcome blocks onboarding by default — strict or conditional per LOB — with an audited manual override path for the cases legal pre-cleared. You stop scheduling agents whose check is still pending, and you have the audit trail when one does slip through.
For the operator
Background-check outcomes block onboarding by default — strict by policy or conditional with a manager override path the legal team has pre-approved. You stop scheduling agents whose check is still pending, and when an override happens you have the audited justification on file rather than a Slack thread to reconstruct.
Business impact
Unvetted agents reaching the floor at regulated clients triggers contract-breach exposure that ranges from credit-back to termination of the master agreement. A hard gate eliminates the failure mode entirely; the audited override path preserves the operational flexibility legal has actually approved without re-creating the original exposure. Cleaner audit posture also strengthens your bid response on regulated-vertical RFPs.