Starter · Part of HR
HR Case Management
sub-spec 22C
Manage warnings, formal investigations, suspensions, hearings, and appeals as first-class records with multi-step approval and immutable timelines. Closes the structural gap between Onboarding and Offboarding so a BPO can finally retire the parallel HRMS used for disciplinary records.
For the operator
HR opens a case (verbal warning, written warning, suspension, investigation, hearing) with the right approval chain pre-wired by case type. Managers see only their team's cases unless an investigation flag closes them out. The case lifecycle (draft → open → approved → closed) carries documents, employee acknowledgement, and appeal windows — all auditable, all timeline-friendly. Suspensions automatically post a block in the workforce schedule so nobody is paid for a shift the employee was suspended from.
Business impact
Replaces a parallel HRMS (BambooHR, Workday, spreadsheets) used only for disciplinary records — a fixed monthly line item BPOs typically carry alongside their workforce platform. Multi-step approval chains and immutable case timelines satisfy auditors and labour boards. Confidentiality controls on investigations protect the BPO during sensitive HR events. Appeal workflow with a defined post-closure window reduces wrongful-termination exposure.