Starter · Part of Workforce Management
Time & Attendance
sub-spec 23D
Punch in/out (web, mobile PWA, or kiosk), exception handling, supervisor approvals, and a clean export feed for payroll. T&A actuals also drive billable hours and SLA metrics elsewhere on the platform.
Clock records — punches across all sources (manual, supervisor, kiosk, CTI) with duration, approval state, and the payroll export feed downstream.
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For the operator
Agents clock in via browser, mobile PWA, or a shared kiosk depending on site configuration; supervisor approvals work through the same exception queue regardless of the punch source. Late, missed, and overtime exceptions surface for review instead of getting silently absorbed into the timesheet. The export feed hands directly to payroll on your existing cadence and the same actuals roll into billable hours and SLA reporting elsewhere on the platform — one truth-source for time, not three.
Business impact
Payroll leakage from manual T&A averages 2-4% of labour spend at a typical 200-seat operation; closing the loop between scheduled, actual, and exception-approved drives that toward zero. Clean punch data also unlocks defensible client invoicing — the same record that pays the agent justifies the line item to the client, eliminating the monthly billing dispute that drains account-management hours. And the audit trail removes the wage-and-hour discovery risk that sits behind most BPO M&A diligence findings.