Growth · Part of Knowledge Management
Article update + archive
Update an article in place with version history; archive when it's no longer accurate. Old links don't 404 — they redirect to the replacement or a clear deprecation notice.
For the operator
Update articles in place with version history; archive when no longer accurate. Old links don't 404 — they redirect to the replacement article or a clear deprecation notice with the reason. Agents never hit a broken bookmark; supervisors don't get questions about articles they thought were retired six months ago.
Business impact
Stale knowledge is the silent driver of inconsistent agent behavior — when half the floor uses the new version and half uses the cached old one, customer experience becomes inconsistent. A version-aware update flow with clean deprecation closes that gap and supports the kind of knowledge-management maturity audits that enterprise clients increasingly perform.