Starter · Part of Knowledge Management
Full-text article search
Agent-facing search across title, summary, body, and category with ts_headline excerpt highlighting and relevance ranking. tsvector populated by trigger so the index is always live.
For the operator
Agents type a partial phrase and ranked results surface in milliseconds with excerpts highlighting the matched terms. The same search bar serves the client portal — same algorithm, audience-filtered server-side. No more 'scroll the category list and hope'.
Business impact
Search quality is the single biggest determinant of KB adoption — and adoption is what converts the investment into measurable agent productivity. With ranked, excerpted, always-fresh search across every article, the program graduates from compliance documentation to load-bearing operational tooling.