Starter · Part of Knowledge Management
Related articles + similarity suggestions
Article detail surfaces related articles via editorial pins + a TF-IDF similarity worker that suggests connections from the article corpus. Editorially controlled even when seeded by the algorithm.
For the operator
Article detail page shows a Related sidebar with editorial pins on top + algorithm-suggested links below. Editor opens an article and reviews / pins / dismisses the auto-suggested relationships. Agents see only the published Related sidebar.
Business impact
Compound questions ('how do I do X and also Y') are the type of agent call where time-to-resolve is sensitive to navigation friction. Related links reduce the time an agent spends finding the second answer after solving the first. Aggregated across the floor, it's a real handle on average handle time without coaching effort.