Enterprise · Part of Virtual Receptionist
Grounded knowledge answers
The agent answers only from your approved knowledge base, and a groundedness gate holds back anything it cannot support with a source. A question it cannot ground becomes a handoff, not a guess.
For the operator
You point the agent at the knowledge your team already maintains, scoped to the client and line of business it serves. When a customer asks something covered, it answers from that material. When the answer is not there, it does not improvise: it says so and moves toward a human. How strict 'grounded enough' has to be sits behind an admin ceiling, so a cautious launch can start tight and loosen later.
Business impact
The agent stays inside what you have actually documented and approved, which is the line between a helpful agent and a compliance problem. A confident wrong answer is the failure mode you are guarding against, and the groundedness gate is that guard.