Enterprise · Part of Virtual Receptionist
Warm handoff to a human
When a request falls outside the agent's bounds, it hands off to a real, scheduled agent through a Service Desk callback or a warm transfer, carrying the context it already gathered.
For the operator
The agent is built to know its limits and to stop at them. When a contact needs a person, it does not dead-end the customer: it captures a callback or warm-transfers to a scheduled human, and passes along what it already learned so the customer does not repeat themselves. Which contacts escalate, and how, is yours to configure. The human picks up with context instead of a cold start.
Business impact
Customers who need a person reach one, with the routine parts already handled and the context already gathered, so your people spend their time on the hard part. The agent absorbs volume; the humans keep the judgment calls.