Enterprise · Part of Virtual Receptionist
Per client and line-of-business scoping
Each agent is scoped to a tenant, client, and line of business, so one contact centre runs a different agent per client from the same platform.
For the operator
You do not run one generic bot. You configure a distinct agent per client and line of business, each with its own knowledge, tools, and limits, from the same place. A customer of Client A meets Client A's agent, grounded in Client A's material, and never sees anything belonging to Client B. It is the same multi-client scoping the rest of FrontLine already enforces, extended to the AI agent.
Business impact
A contact centre running many clients can give each of them their own AI agent without standing up a separate system per client. That per-client isolation is exactly what generic single-brand AI tools cannot offer, and here it is native.