Starter · Part of Recruiting
Native Assessment Engine
Pre-hire assessments — typing, MCQ, situational judgement, ranking, free-text, multi-response — built in with 6 contact centre role templates and adverse-impact monitoring. You stop paying per-test fees to a third-party assessment vendor and stop bolting their iframe into your candidate flow.
Native assessment engine — the Assessments hub surfaces every capability the engine ships: manual review queue, accommodation requests, template library, question banks, per-LOB configuration, adverse-impact monitoring, calibration drift, and item analysis. One screen to drive the entire pre-hire screen.
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For the operator
Build pre-hire assessments inside the recruiter's existing flow — typing tests, MCQ, situational judgement, ranking, free-text, multi-response — using six contact centre role templates as starting points or your own from scratch. Candidates take them in their portal, scores arrive in the recruiter's queue alongside the application, and adverse-impact monitoring runs automatically across protected groups. You stop bolting a vendor's iframe into your candidate flow and stop paying per-test fees as your hiring volume scales.
Business impact
Per-test assessment vendor fees on a 1,000-hire-per-year contact centre compound to six figures annually — and that's before you count the IT integration tax of stitching their iframe to your applicant tracking. Bringing assessments in-platform deletes that vendor line entirely and removes the candidate drop-off that happens at every external redirect in the flow. Adverse-impact monitoring also closes a hiring-discrimination exposure that most vendor-stack setups can't even measure, let alone defend.