Starter · Part of Recruiting
Employee referral program
Employees submit referrals, track the candidate's progress against their referral, and see the bonus payout state. You stop running referrals through a Google Form and a spreadsheet that nobody updates after the third payout cycle.
For the operator
Employees submit referrals through the same employee portal they already use, see their referrals' progress through the pipeline, and watch the bonus payout state from submitted to earned to paid. You stop running referrals through a Google Form and a spreadsheet that fell behind on payouts in month three; the referrer trusts the system because the system actually pays them on the rules you set.
Business impact
Referred hires churn at noticeably lower rates than agency or job-board hires across nearly every BPO benchmark, and the cost-per-hire gap is even larger — referrals in the 30-50% lower range than paid sourcing channels. A referral program that actually works (clean attribution, reliable payout, visible status) shifts source mix toward this cheap, low-attrition channel. The savings compound: lower acquisition cost, lower attrition cost, longer tenure pulling QA scores up.