Starter · Part of Recruiting
Candidate Self-Service Portal
sub-spec 20B
Candidates check application status, upload missing documents, and view or accept their offer without emailing a recruiter. Cuts your inbound "where am I in the process?" volume in half and stops candidates ghosting because they think the application went into a black hole.
For the operator
Candidates land in their own portal after applying — they see exactly which stage they're in (screening, assessment, interview, offer), what's needed from them next, and they upload missing documents inline rather than emailing a recruiter. When the offer drops they accept it from the same portal with timestamps and audit. The 'where am I in the process?' inbound flow drops to near zero, and the candidates who would have ghosted because they thought their application disappeared keep moving.
Business impact
Candidate ghost rates in BPO recruiting routinely cost 15-25% of the pipeline you've already paid the marketing dollars to source — pure waste burning right at the end of the funnel. A self-service status portal closes the visibility gap that drives most of that drop-off and shrinks the recruiter time burned on inbound 'still considering me?' emails. Same recruiter capacity moves more candidates to start; cost-per-hire compresses on the same source spend.