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Growth · Part of Skills and Competency
QA + scheduling bridges + eligibility cache
The wiring that makes skills real-time — QA submissions emit a gap signal on the spot, the schedule-publish guard checks LOB eligibility at the call site, and an eligibility cache keeps those checks fast.
For the operator
The scheduler can't publish an agent onto a LOB they're not eligible for — the check runs at publish, in real time — and QA findings feed the gap list the moment they're submitted, not on a nightly batch.
Business impact
Eligibility rules that only run in a report get bypassed under deadline. Enforcing them at schedule-publish, backed by a cache so it's instant, turns 'agents should be certified for their LOB' into a hard gate the operation can't accidentally skip.