Back to Skills and CompetencyAvailable
Growth · Part of Skills and Competency
Skills admin + employee competencies tab
The core /skills admin surface and the competencies tab on each employee record — manage the skill tree, record and review competencies, and see an agent's full proficiency profile at a glance.
For the operator
A team lead records an assessment or checks an agent's proficiency profile in a couple of clicks, and the agent sees the same profile from their self-view — no spreadsheet, no shared doc.
Business impact
A skills inventory only pays off if it's maintained. A first-class admin UI — not an API-only feature — is what keeps competency data current enough to route work and prove readiness.