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Growth · Part of Skills and Competency
Certifications + LOB requirements admin
The admin surface for regulated certifications and LOB skill rules — a cert-types catalog, a per-employee certifications panel on the employee record, and a drawer for setting each LOB's mandatory/advisory skill requirements.
For the operator
An HR admin adds a new client's mandatory certifications and per-LOB skill rules from the UI, and the gap analysis and schedule-publish guard pick them up immediately.
Business impact
Regulated work demands provable, current certifications. Managing the catalog, the per-employee records, and the LOB rules in one place is what makes 'only certified agents on regulated LOBs' an enforced guarantee rather than a policy on paper.