Growth · Part of Skills and Competency
Per-employee competency records with expiry + decay
Each employee carries a list of competencies — skill, proficiency, evidence source, expiry date — with automatic decay so a skill not exercised goes stale before it becomes a compliance issue. Source-tagged: declared, training, QA-observed.
Employee detail — Skills tab. The Skills panel and Certifications panel stack in a single view: 5 recorded competencies (Standard greeting, Active listening, English business fluency, De-escalation, PIPEDA) with proficiency, source (assessed / self-reported), and evidence reference. The Certifications panel below shows the per-employee PCI-DSS Compliance record with the license number masked to its last 4 digits.
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For the operator
Per-employee Skills tab on the employee detail page stacks the Skills panel and the Certifications panel together. Record competency to add a skill with proficiency, source, and evidence reference; supersede-on-duplicate replaces the active row but preserves history. Certifications below carry expiry, status, and the masked license number.
Business impact
Stale competency data is the silent killer of skills-based routing — it works for the first six months, then nobody trusts it, then the operations team stops using it. Source-tagged evidence + automatic decay keeps the data trustworthy at year three the same way it was at year one. The skills system stays load-bearing.