Growth · Part of Knowledge Management
Search vector + embedding columns (Wave 3 prep)
Schema groundwork for full-text and semantic search shipped in Wave 2 so the Wave 3 search rollout is a backfill + UI swap, not a migration. Plumbing now means no painful upgrade later.
For the operator
Schema groundwork for full-text and semantic search shipped in Wave 2 ahead of the Wave 3 search rollout, so the upgrade is a backfill plus UI swap rather than a breaking migration. Knowledge ops gets the search experience without the painful upgrade window between waves.
Business impact
Enterprise BPO clients increasingly evaluate vendor knowledge platforms by the quality of agent-facing search, and upgrade-window pain is the typical reason vendors fall behind on this expectation. Pre-staged schema means the search rollout lands without operational disruption — a competitive feature delivered without a migration cost line.