Starter · Part of Training and Coaching
Per-client training plans and modules
Plans + modules + assignments scoped per client and LOB. The same engine runs a 14-day RetailCo onboarding ramp and a 21-day FinCo regulated ramp without spreadsheets.
Training plans home — every plan with its modules, target audience (client + LOB), enrolment count, and active status. Plans scoped per client + LOB at the data layer so the same engine handles a 50-agent fintech ramp and a 2,000-agent retail account.
1 / 2
For the operator
Trainers manage plans + modules + assignments from one screen. Plan list shows every plan with module count, target audience, enrolment count, and status; drill into a plan to attach modules, reorder them, set prerequisites, and view per-agent progress. Module library is reusable across plans — update content once, propagate everywhere.
Business impact
Multi-client training infrastructure scales linearly with seats, not exponentially with clients. Per-LOB plans + reusable modules retire the spreadsheet-per-account tax that most BPOs are paying today. A year of training audit evidence surfaces in one query — not in forensic Excel work.